Guest Experience Lead: Fast, Friendly Service & Digital Ordering

KFC Templars - Retail Park; Oxford; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Free meals on shift

Staff discount 25%

Leadership career progression

Job summary

KFC Templars - Retail Park is seeking a Guest Experience Lead to warmly welcome guests and smooth the flow of orders. You’ll assist with digital ordering, answer questions, and help guests choose the right options to enhance their visit.

As a frontline role, you’ll keep things moving, handle issues calmly, and support the team to raise the bar on service quality. Bring energy, a smile, and a guests-first mindset.

Qualifications

• Strong communication skills and friendly demeanor.
• Ability to explain digital ordering clearly.
• Comfort with using kiosks and apps.

Responsibilities

• Greet guests and make them feel welcome.
• Assist with digital ordering and kiosks.
• Answer questions and upsell promos.
• Monitor queues and keep service moving.
• Handle complaints professionally and escalate when needed.

Skills

Customer service

Communication

Tech savvy

Problem solving

Job description

KFC Templars - Retail Park is seeking a Guest Experience Lead to warmly welcome guests and smooth the flow of orders. You’ll assist with digital ordering, answer questions, and help guests choose the right options to enhance their visit.

As a frontline role, you’ll keep things moving, handle issues calmly, and support the team to raise the bar on service quality. Bring energy, a smile, and a guests-first mindset.