Guest Experience Lead: Front-of-House & Digital Ordering

Kentucky Fried Chicken (KFC); Crewe; Hybrid; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Pay rate up to £12.21

Free food and drink on shift

25% staff discount

Job summary

KFC in the United Kingdom is hiring a Guest Experience Lead to greet guests, answer questions, and help them use kiosks or the app so orders flow smoothly.

You’ll spot and solve problems on the fly, support the team, and raise the bar for great service every day, bringing energy, approachability and a real you to work. This is a role built on clear communication, calm problem solving, and a genuine passion for hospitality, with the chance to progress into leadership.

Qualifications

• Great communication — friendly, clear, and confident with everyone.
• Ability to fix issues quickly and stay calm under pressure.
• Familiarity with digital ordering and kiosks to help guests.

Responsibilities

• Welcome first, always, and greet guests with a smile.
• Know the menu inside out and help guests choose.
• Assist guests with kiosks or the app to speed up ordering.
• Keep things moving, reduce wait times, and explain progress.
• Handle complaints professionally and escalate when needed.

Skills

Talk the talk

Think fast

Tech savvy

Job description

KFC in the United Kingdom is hiring a Guest Experience Lead to greet guests, answer questions, and help them use kiosks or the app so orders flow smoothly.

You’ll spot and solve problems on the fly, support the team, and raise the bar for great service every day, bringing energy, approachability and a real you to work. This is a role built on clear communication, calm problem solving, and a genuine passion for hospitality, with the chance to progress into leadership.