Guest Experience Lead - Fast, Friendly Service

Area 3 - James Hargreaves; Bathgate; On-site; GBP 14,000 - 20,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC Guest Experience Lead in the UK is a frontline role focused on making every guest feel welcome, answering questions, and helping with digital orders so service runs smoothly.

You'll greet guests with energy, know the menu inside out, assist with kiosks and the app, and work with the team to keep queues moving while handling issues calmly and professionally.

We hire people who bring authenticity and a positive attitude, with a focus on customer care and teamwork.

Qualifications

• Excellent communication and guest-service oriented.
• Ability to think fast and solve problems on the fly.
• Familiar with digital ordering systems and apps.

Responsibilities

• Welcome first, always. Greet every guest with good energy and a real smile — make them feel like they matter the second they walk in.
• Know the menu inside out. Answer questions, shout out promos, and help guests pick what’s right for them.
• Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
• Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging.
• Handle complaints like a pro. Listen up, stay calm, fix what you can — and loop in your Team Leader or GM if it needs backup.

Job description

KFC Guest Experience Lead in the UK is a frontline role focused on making every guest feel welcome, answering questions, and helping with digital orders so service runs smoothly.

You'll greet guests with energy, know the menu inside out, assist with kiosks and the app, and work with the team to keep queues moving while handling issues calmly and professionally.

We hire people who bring authenticity and a positive attitude, with a focus on customer care and teamwork.