Guest Experience Lead - Welcoming & Digital Ordering

KFC Sutton - High Street; Greater London; On-site; GBP 17,000 - 18,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC Sutton - High Street is hiring a Guest Experience Lead to warmly welcome guests, assist with digital ordering and keep the service running smoothly. You’ll spot and solve problems on the fly and support the team to raise the bar for everyday guest experiences.

Join a team that values people being themselves, delivering friendly service and helping guests feel at home in a fast-paced environment.

Qualifications

• Talk the talk: great communication—friendly, clear and confident with everyone.
• Think fast: you don’t freeze when stuff goes wrong—you fix it.
• Tech savvy: you know your way around digital ordering and can guide guests smoothly.

Responsibilities

• Welcome first, always. Greet every guest with energy and a smile, making them feel valued from the moment they enter.
• Know the menu inside out. Answer questions, highlight promos, and help guests choose what’s best for them.
• Make tech feel easy. Help guests use kiosks or the app without stress and show how to order confidently.

Job description

KFC Sutton - High Street is hiring a Guest Experience Lead to warmly welcome guests, assist with digital ordering and keep the service running smoothly. You’ll spot and solve problems on the fly and support the team to raise the bar for everyday guest experiences.

Join a team that values people being themselves, delivering friendly service and helping guests feel at home in a fast-paced environment.