Guest Experience Lead: Welcome & Digital Ordering

KFC; Poole; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Pay rate up to £12.21 per hour

Free food and drink on shift

Staff discount 25%

Leadership career step

Job summary

KFC in the United Kingdom is seeking a Guest Experience Lead to be the friendly face that welcomes guests, answers questions and helps with digital orders so service runs smoothly.

You will spot and solve problems on the fly, support the team and raise the bar for great service every day, with opportunities to progress into leadership roles.

Join a team that values individuality, inclusion and real career growth, with competitive pay and shift benefits.

Qualifications

• Excellent communication with guests and teammates.
• Ability to think quickly and fix issues on the spot.
• Comfort using digital ordering and self-service tech.

Responsibilities

• Welcome guests with energy and a smile, making them feel valued from the moment they enter.
• Know the menu inside out and assist guests with questions and promos.
• Help guests use kiosks or the app, showing how to customize and order.
• Keep service moving, manage wait times, and communicate order status.
• Handle complaints calmly and involve leadership when needed.

Skills

Communication

Problem solving

Tech literacy

Tools

Kiosk system

Mobile ordering app

Job description

KFC in the United Kingdom is seeking a Guest Experience Lead to be the friendly face that welcomes guests, answers questions and helps with digital orders so service runs smoothly.

You will spot and solve problems on the fly, support the team and raise the bar for great service every day, with opportunities to progress into leadership roles.

Join a team that values individuality, inclusion and real career growth, with competitive pay and shift benefits.