Guest Experience Lead: Fast, Friendly, Digital Ordering

KFC Sutton - High Street; Greater London; On-site; GBP 14,000 - 20,000; Full time

Benefits offered by this job

Pay rate up to £12.21/hour

Free food and drink on shift

25% staff discount

Job summary

KFC Sutton - High Street is hiring a Guest Experience Lead to greet guests, assist with digital ordering, and ensure smooth service in a fast-paced environment. You’ll help guests with kiosks and the app, answer questions, and keep things moving to minimize wait times.

We’re looking for people who communicate well, think fast, and are comfortable with technology. Join us and be part of a team that puts guests first and makes every visit welcoming.

Qualifications

• Excellent communication with guests.
• Ability to think quickly and solve problems on the fly.
• Comfort with digital ordering and kiosks.

Responsibilities

• Welcome guests with energy and a genuine smile.
• Know the menu and promos to help guests choose.
• Assist guests with kiosks and the app for easy ordering.
• Keep things moving, manage wait times, and communicate order status to customers.
• Handle complaints calmly and involve a Team Leader if needed.

Skills

Great communication

Fast thinker

Tech savvy

Job description

KFC Sutton - High Street is hiring a Guest Experience Lead to greet guests, assist with digital ordering, and ensure smooth service in a fast-paced environment. You’ll help guests with kiosks and the app, answer questions, and keep things moving to minimize wait times.

We’re looking for people who communicate well, think fast, and are comfortable with technology. Join us and be part of a team that puts guests first and makes every visit welcoming.