Guest Experience Lead: Quick Service & Digital Ordering

KFC-Torquay---Fleet-Street; Torquay; On-site; GBP 17,000 - 18,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC is seeking a Guest Experience Lead in Torquay to welcome guests, guide them through digital ordering, and keep service flowing smoothly. You’ll answer questions, assist with kiosks, and help the team raise the bar for hospitality.

You’ll need strong communication, quick problem-solving, and comfort with tech. Be ready to support a fast-paced shift and contribute to a welcoming, inclusive environment.

Qualifications

• Excellent communication and friendly manner with guests.
• Ability to stay calm and fix issues quickly.
• Comfort using kiosks and digital ordering systems.

Responsibilities

• Greet guests warmly and make them feel valued from the moment they enter.
• Know the menu inside out and explain promos to guests.
• Assist guests with kiosks and the app to order smoothly.
• Move the line efficiently, manage wait times, and keep guests informed.
• Handle complaints professionally and escalate when needed.

Skills

Communication

Fast thinking

Tech savvy

Job description

KFC is seeking a Guest Experience Lead in Torquay to welcome guests, guide them through digital ordering, and keep service flowing smoothly. You’ll answer questions, assist with kiosks, and help the team raise the bar for hospitality.

You’ll need strong communication, quick problem-solving, and comfort with tech. Be ready to support a fast-paced shift and contribute to a welcoming, inclusive environment.