Guest Experience Leader — Fast, Friendly Service

KFC Highbury - Upper Street; Greater London; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Leadership career path

Job summary

KFC Highbury - Upper Street is looking for a GUEST EXPERIENCE LEAD who will be the friendly face greeting guests, assisting with digital orders, and helping the team deliver fast, smooth service.

You’ll guide guests through kiosks and the app, solve problems on the fly, handle complaints professionally, and contribute to a welcoming, inclusive environment where everyone can be themselves.

Qualifications

• Great communication — friendly, clear, and confident with everyone.
• Think fast — you fix issues without freezing.
• Tech savvy — comfortable with digital ordering and kiosks.

Responsibilities

• Welcome guests with energy and a smile; make them feel valued when they enter.
• Know the menu; answer questions, highlight promos, guide ordering choices.
• Assist guests with kiosks and the app; demonstrate how to order and customize.

Job description

KFC Highbury - Upper Street is looking for a GUEST EXPERIENCE LEAD who will be the friendly face greeting guests, assisting with digital orders, and helping the team deliver fast, smooth service.

You’ll guide guests through kiosks and the app, solve problems on the fly, handle complaints professionally, and contribute to a welcoming, inclusive environment where everyone can be themselves.