Guest Experience Lead — Welcome, Service & Digital Ordering

KFC East Ham - High Street North; Greater London; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC East Ham - High Street North is seeking a Guest Experience Lead to greet guests, assist with digital ordering, and keep service running smoothly. You’ll spot and solve problems, support the team, and raise the bar for great service every day.

You’ll need strong communication, quick problem-solving, and comfort with digital ordering. This role focuses on delivering friendly, efficient hospitality in a fast-paced setting.

Qualifications

• Great communication — friendly, clear, and confident with everyone.
• You don’t freeze when stuff goes wrong — you fix it.
• You know your way around digital ordering and can show guests how it works without stress.

Responsibilities

• Welcome first, always. Greet every guest with good energy and a real smile — make them feel like they matter the second they walk in.
• Know the menu inside out. Answer questions, shout out promos, and help guests pick what’s right for them.
• Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
• Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what’s happening with their order.
• Handle complaints like a pro. Listen up, stay calm, fix what you can — and loop in your Team Leader or GM if it needs backup.

Skills

Communication

Think fast

Tech savvy

Job description

KFC East Ham - High Street North is seeking a Guest Experience Lead to greet guests, assist with digital ordering, and keep service running smoothly. You’ll spot and solve problems, support the team, and raise the bar for great service every day.

You’ll need strong communication, quick problem-solving, and comfort with digital ordering. This role focuses on delivering friendly, efficient hospitality in a fast-paced setting.