Guest Experience Lead: Welcoming & Digital Ordering

Kentucky Fried Chicken (KFC); Yeovil; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC in Yeovil is seeking a Guest Experience Lead to be the friendly face welcoming guests, answering questions, and helping with digital orders. You’ll spot and solve on-the-spot issues, support the team, and raise the bar for service every day.

You’ll need strong communication, quick thinking, and comfort with technology to guide guests through kiosks and the app, ensuring smooth service and a positive experience.

Qualifications

• Great communication — friendly, clear, and confident with everyone.
• You don’t freeze when stuff goes wrong — you fix it.
• You know your way around digital ordering and can show guests how it works without stress.

Responsibilities

• Welcome first, always. Greet every guest with energy and a smile; make them feel valued from entry.
• Know the menu inside out. Answer questions, highlight promos, help guests choose.
• Make tech feel easy. Help guests use kiosks or the app without awkwardness, show how to order.
• Keep it moving. Monitor crowds, reduce waits, keep guests informed about their orders.
• Handle complaints like a pro. Listen, stay calm, fix what you can, involve leadership when needed.

Skills

People skills

Think fast

Tech savvy

Job description

KFC in Yeovil is seeking a Guest Experience Lead to be the friendly face welcoming guests, answering questions, and helping with digital orders. You’ll spot and solve on-the-spot issues, support the team, and raise the bar for service every day.

You’ll need strong communication, quick thinking, and comfort with technology to guide guests through kiosks and the app, ensuring smooth service and a positive experience.