Guest Experience Lead - Warm Welcomes & Digital Ordering

KFC; Oxford; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC in Oxford is hiring a Guest Experience Lead to be the friendly face welcoming guests, answering questions, and helping with digital orders so service runs smoothly. You’ll spot issues, support the team, and raise the bar for great guest experience every day.

Ideal candidates are calm under pressure, with clear communication, tech comfort for kiosks and apps, and a passion for hospitality. Join us and bring your authentic self to work.

Qualifications

• Excellent communication and welcoming manner.
• Ability to handle digital ordering kiosks and the app with ease.
• Comfort working in a fast-paced hospitality environment.

Responsibilities

• Welcome guests with energy and a genuine smile.
• Answer questions, highlight promos, and guide guests to order options.
• Help guests use kiosks or the app, showing how to customise and order.
• Keep things moving by monitoring queue times and updating guests on progress.
• Resolve issues calmly and escalate to leaders when needed.

Skills

Communication

Fast thinking

Tech literacy

Guest facing

Job description

KFC in Oxford is hiring a Guest Experience Lead to be the friendly face welcoming guests, answering questions, and helping with digital orders so service runs smoothly. You’ll spot issues, support the team, and raise the bar for great guest experience every day.

Ideal candidates are calm under pressure, with clear communication, tech comfort for kiosks and apps, and a passion for hospitality. Join us and bring your authentic self to work.