Guest Experience Lead: Warm, Fast Service & Digital Ordering

KFC; Carryduff; On-site; GBP 15,000 - 17,000; Full time

Benefits offered by this job

Free food on shift

Staff discount at 25%

Job summary

KFC in Carryduff, United Kingdom, is hiring a Guest Experience Lead to be the friendly face that welcomes guests and keeps operations running smoothly. You’ll help guests with digital orders, answer questions, and ensure orders move quickly so no one waits unnecessarily.

You’ll spot problems, support teammates, and raise the bar for service every day, while embodying the KFC spirit of being yourself and making every guest feel valued.

Qualifications

• Great communication — friendly, clear, and confident with everyone.
• Think fast—you don’t freeze when stuff goes wrong — you fix it.
• Tech savvy. You know your way around digital ordering and can show guests how it works without stress.

Responsibilities

• Welcome first, always.Greet every guest with good energy and a real smile — make them feel like they matter the second they walk in.
• Know the menu inside out.Answer questions, shout out promos, and help guests pick what’s right for them.
• Make tech feel easy.Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
• Keep it moving.Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what’s happening with their order.
• Handle complaints like a pro.Listen up, stay calm, fix what you can — and loop in your Team Leader or GM if it needs backup.

Skills

Communication

Problem solving

Tech savvy

Job description

KFC in Carryduff, United Kingdom, is hiring a Guest Experience Lead to be the friendly face that welcomes guests and keeps operations running smoothly. You’ll help guests with digital orders, answer questions, and ensure orders move quickly so no one waits unnecessarily.

You’ll spot problems, support teammates, and raise the bar for service every day, while embodying the KFC spirit of being yourself and making every guest feel valued.