Guest Experience Lead — Elevate Fast, Friendly Service

KFC-Carrick---Belfast-Road; Carrickfergus; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Pay rate: Up to £12.21

Free food and drink on shift

25% staff discount

Job summary

KFC in Carrickfergus, United Kingdom is seeking a Guest Experience Lead to warmly welcome guests, assist with digital ordering, and ensure smooth service. You’ll help guests choose menu items, explain promos, and guide them through kiosks and the app with confidence.

You will spot and resolve issues on the fly, support teammates, and strive to raise the bar for great hospitality every day while growing leadership potential in a fast-paced environment.

Qualifications

• Friendly, clear communication with guests and team members.
• Ability to stay calm and fix issues quickly.
• Comfort with digital ordering and kiosks.

Responsibilities

• Welcome guests with energy and a warm smile.
• Know the menu, answer questions, and promote promos.
• Help guests use kiosks or the app and assist with orders.
• Keep the flow moving and manage wait times effectively.
• Address complaints professionally and seek extra support when needed.

Skills

Customer service

Communication

Problem solving

Tech savvy

Tools

Kiosk systems

Digital ordering app

Job description

KFC in Carrickfergus, United Kingdom is seeking a Guest Experience Lead to warmly welcome guests, assist with digital ordering, and ensure smooth service. You’ll help guests choose menu items, explain promos, and guide them through kiosks and the app with confidence.

You will spot and resolve issues on the fly, support teammates, and strive to raise the bar for great hospitality every day while growing leadership potential in a fast-paced environment.