Guest Experience Lead — Service & Digital Ordering Pro

KFC Stockport - Peel Retail Park; Stockport; On-site; GBP 14,000 - 20,000; Full time

Benefits offered by this job

Pay up to £12.21 per hour

Free food and drink on shift

25% staff discount

Job summary

KFC Stockport - Peel Retail Park is looking for a Guest Experience Lead to welcome guests, assist with digital orders, and keep service moving smoothly. You’ll greet customers with genuine energy, help them navigate the menu and ordering apps, and resolve issues on the fly to maintain top‑notch service.

The role emphasizes clear communication, quick thinking, and tech savvy to make every guest visit easy and enjoyable. Join a team where you can grow into leadership with support from the store.

Qualifications

• Excellent communication and customer-service focus.
• Ability to stay calm under pressure and solve problems quickly.
• Comfortable using kiosks and mobile ordering systems.

Responsibilities

• Welcome first, always to every guest with energy and a smile.
• Know the menu inside out to answer questions and upsell promos.
• Make tech feel easy by guiding guests through kiosks and the app.
• Keep the pace up, manage queues, and inform guests of order progress.
• Handle complaints professionally and involve leadership when needed.

Skills

Communication

Problem solving

Tech savvy

Job description

KFC Stockport - Peel Retail Park is looking for a Guest Experience Lead to welcome guests, assist with digital orders, and keep service moving smoothly. You’ll greet customers with genuine energy, help them navigate the menu and ordering apps, and resolve issues on the fly to maintain top‑notch service.

The role emphasizes clear communication, quick thinking, and tech savvy to make every guest visit easy and enjoyable. Join a team where you can grow into leadership with support from the store.