Guest Experience Lead — Fast, Friendly Service

Area 2 - Neil Hurst; Tees Valley; Presencial; GBP 14.000 - 20.000; Tempo integral

Benefícios oferecidos por esta vaga

Free food and drink on shift

25% staff discount

Leadership career path

Friendly team environment

Resumo da vaga

KFC is looking for a Guest Experience Lead to warmly welcome guests, guide them with digital ordering, and keep service running smoothly. You will troubleshoot issues, assist the team, and raise the bar for service quality every day.

This role focuses on delivering a welcoming guest experience and smooth operations in a fast-paced environment. Join us to develop leadership skills, help guests navigate kiosks and the app, and contribute to a positive, inclusive team culture across our Tees Valley

Qualificações

• Excellent communication and a friendly, confident manner.
• Experience delivering great customer service in fast-paced environments.
• Comfort with digital ordering and kiosks.
• Willingness to learn and adapt in a team setting.

Responsabilidades

• Welcome guests with energy and a smile to make them feel valued.
• Assist guests with the app and kiosks, answering questions clearly.
• Help keep peak times moving and manage queues.
• Handle guest concerns calmly and escalate to leadership when needed.

Conhecimentos

Excellent communication

Customer service

Tech savvy

Team player

Descrição da vaga

KFC is looking for a Guest Experience Lead to warmly welcome guests, guide them with digital ordering, and keep service running smoothly. You will troubleshoot issues, assist the team, and raise the bar for service quality every day.

This role focuses on delivering a welcoming guest experience and smooth operations in a fast-paced environment. Join us to develop leadership skills, help guests navigate kiosks and the app, and contribute to a positive, inclusive team culture across our Tees Valley