Guest Experience Lead: Friendly, Fast Service

1St Rate Group - Area 3; Rishton; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC in Rishton is seeking a Guest Experience Lead to welcome guests, assist with digital orders, and help keep service fast and friendly. You will spot and solve issues on the fly, support the team, and raise the bar for guest satisfaction every day.

The role requires strong communication, quick thinking, and comfort with digital ordering. A friendly, proactive mindset is essential in this fast-paced, welcoming environment.

Qualifications

• Excellent communication with guests and teammates.
• Ability to troubleshoot digital ordering kiosks and apps.
• Positive, can-do attitude and willingness to help.

Responsibilities

• Greet guests warmly and make them feel welcome.
• Answer questions and help with digital orders to keep service smooth.
• Assist guests with kiosks or the app to order with confidence.
• Monitor lines and keep guests informed about wait times and order status.
• Handle complaints calmly and escalate to leadership when needed.

Skills

Communication

Agility

Tech literacy

Job description

KFC in Rishton is seeking a Guest Experience Lead to welcome guests, assist with digital orders, and help keep service fast and friendly. You will spot and solve issues on the fly, support the team, and raise the bar for guest satisfaction every day.

The role requires strong communication, quick thinking, and comfort with digital ordering. A friendly, proactive mindset is essential in this fast-paced, welcoming environment.