Guest Experience Lead — Fast, Friendly, Tech-Savvy Leader

KFC Exeter - Marsh Barton Trading Estate; Exeter; On-site; GBP 1,378,000 - 1,682,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC Exeter - Marsh Barton Trading Estate is seeking a Guest Experience Lead to greet customers, guide them through the menu, and assist with digital ordering to keep service fast and friendly. You’ll spot issues, support the team, and raise the bar for guest satisfaction every day.

Ideal candidates communicate clearly, think fast under pressure, and are comfortable with kiosks and apps. This role emphasizes hospitality, teamwork, and a genuine

Qualifications

• Excellent communication skills for a customer-facing role.
• Ability to think quickly and resolve issues on the spot.
• Comfort using kiosks and the mobile ordering app.

Responsibilities

• Welcome guests with energy and a smile, making them feel valued from entry.
• Know the menu inside out, answer questions, highlight promos, and upsell where appropriate.
• Assist guests with kiosks or the app, showing how to customize and order easily.
• Keep things moving, monitor crowds, reduce wait times, and keep guests informed about their order status.
• Handle complaints professionally, stay calm, resolve what you can, and involve the Team Leader if needed.

Skills

Communication

Problem solving

Tech savv y

Job description

KFC Exeter - Marsh Barton Trading Estate is seeking a Guest Experience Lead to greet customers, guide them through the menu, and assist with digital ordering to keep service fast and friendly. You’ll spot issues, support the team, and raise the bar for guest satisfaction every day.

Ideal candidates communicate clearly, think fast under pressure, and are comfortable with kiosks and apps. This role emphasizes hospitality, teamwork, and a genuine