Guest Experience Lead: Fast, Friendly Service Pro

Area 27 - Rob Edwards; Torquay; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC in Torquay is seeking a Guest Experience Lead to greet guests, assist with digital orders, and help the team deliver quick, friendly service. You’ll ensure guests feel valued the moment they walk in and keep things running smoothly by guiding customers through the kiosks and app, answering questions, and upselling promos.

The role focuses on fast thinking, calm problem solving, and strong communication to maintain high service standards and a welcoming atmosphere for every guest.

Qualifications

• Excellent communication with guests and team members.
• Able to think fast and resolve issues as they arise.
• Comfortable using digital ordering kiosks and apps.

Responsibilities

• Welcome guests with energy and a smile, making them feel valued from entry.
• Know the menu inside out, answer questions, and highlight promos.
• Assist guests with kiosks and the app, enabling easy ordering.
• Keep queues moving and update guests on order status.
• Handle complaints calmly and escalate to leadership when needed.

Skills

Communication

Problem solving

Tech literacy

Job description

KFC in Torquay is seeking a Guest Experience Lead to greet guests, assist with digital orders, and help the team deliver quick, friendly service. You’ll ensure guests feel valued the moment they walk in and keep things running smoothly by guiding customers through the kiosks and app, answering questions, and upselling promos.

The role focuses on fast thinking, calm problem solving, and strong communication to maintain high service standards and a welcoming atmosphere for every guest.