Guest Experience Lead - Fast, Friendly Service & Tech Help

Kentucky Fried Chicken (KFC); Macclesfield; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

Kentucky Fried Chicken (KFC) in the United Kingdom is hiring a Guest Experience Lead to welcome guests, assist with digital orders, and help keep service smooth. You’ll spot and solve issues on the fly, support the team, and raise the bar for great service every day.

The role focuses on greeting guests, knowing the menu, helping them use kiosks and the app, and keeping things moving so no one is left waiting. Good communication and calm problem-solving are essential.

Qualifications

• Great communication — friendly, clear, confident with everyone.
• Ability to stay calm and fix issues on the fly.
• Comfort using digital ordering and kiosks.

Responsibilities

• Greet guests with energy and a smile as they enter.
• Answer questions, promote promos, and help select menu items.
• Assist guests with kiosks and the app, showing how to order and customize.

Skills

Talk the talk

Think fast

Tech savvy

Job description

Kentucky Fried Chicken (KFC) in the United Kingdom is hiring a Guest Experience Lead to welcome guests, assist with digital orders, and help keep service smooth. You’ll spot and solve issues on the fly, support the team, and raise the bar for great service every day.

The role focuses on greeting guests, knowing the menu, helping them use kiosks and the app, and keeping things moving so no one is left waiting. Good communication and calm problem-solving are essential.