Guest Experience Lead — Lead with a Smile (Free Shift Food)

KFC; Tees Valley; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC is seeking a Guest Experience Lead to welcome guests, guide them through the menu, and help with digital ordering. You’ll keep service moving, handle issues calmly, and support the team to raise the bar on hospitality.

As a Guest Experience Lead, you’ll play a part in a fast-paced environment, using kiosks and the app to help customers order smoothly and feel valued every step of the visit.

Qualifications

• Excellent communication skills with guests.
• Ability to think fast and solve problems on the fly.
• Comfort using digital ordering kiosks and apps.

Responsibilities

• Welcome guests with energy and a smile.
• Know the menu and help guests choose.
• Assist guests with kiosks and app ordering.
• Keep things moving and manage wait times.
• Handle complaints professionally with escalation to leadership.

Skills

Communication

Problem solving

Tech savvy

Job description

KFC is seeking a Guest Experience Lead to welcome guests, guide them through the menu, and help with digital ordering. You’ll keep service moving, handle issues calmly, and support the team to raise the bar on hospitality.

As a Guest Experience Lead, you’ll play a part in a fast-paced environment, using kiosks and the app to help customers order smoothly and feel valued every step of the visit.