Guest Experience Leader — Free Food on Shift + Discounts

KFC; Bognor Regis; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC is looking for a Guest Experience Lead in the United Kingdom. You will be the friendly face welcoming guests, answering questions, and helping guests with digital orders so service runs smoothly. You’ll spot issues, support the team, and raise the bar for great hospitality every day.

You’ll need to stay energetic, know the menu inside out, and help guests order confidently using kiosks or the app. Join us and be part of a brand that values individuality and real care for customers.

Qualifications

• Clear, friendly communication with guests.
• Ability to stay calm and fix issues quickly.
• Comfort using digital ordering kiosks and app.

Responsibilities

• Welcome guests with energy and a warm smile.
• Know the menu and promote promos to guests.
• Assist guests with kiosks and the app, enabling easy ordering.
• Keep lines moving and inform guests about order progress.
• Handle complaints professionally and escalate when needed.

Skills

Communications

Fast thinking

Tech savvy

Job description

KFC is looking for a Guest Experience Lead in the United Kingdom. You will be the friendly face welcoming guests, answering questions, and helping guests with digital orders so service runs smoothly. You’ll spot issues, support the team, and raise the bar for great hospitality every day.

You’ll need to stay energetic, know the menu inside out, and help guests order confidently using kiosks or the app. Join us and be part of a brand that values individuality and real care for customers.