Guest Experience Lead - Fast, Friendly Service & Leadership

Area 27 - Rob Edwards; Torquay; On-site; GBP 14,000 - 20,000; Part time

Benefits offered by this job

Pay rate up to £12.21

Free food and drink on shift

Staff discount

Job summary

KFC is hiring a Guest Experience Lead. You will be the friendly face welcoming guests, assisting with digital ordering, and keeping operations running smoothly. You’ll support the team, resolve simple issues on the fly, and help raise service standards every day.

Ideal candidates communicate clearly, stay calm under pressure, and enjoy helping guests navigate kiosks and the app. This role offers growth into leadership within a fast-paced restaurant environment.

Qualifications

• Excellent communication and friendly service, making guests feel welcomed.
• Able to explain digital ordering clearly and assist with kiosks and app.
• Calm under pressure and quick at problem solving when issues arise.
• Team player with willingness to support leadership and operations.

Responsibilities

• Greet guests warmly and ensure they feel welcome from entry.
• Know the menu and promos to assist guests effectively.
• Assist guests with digital ordering via kiosks and app.
• Keep things moving by managing queue times and order flow.
• Handle guest complaints professionally and escalate as needed.

Skills

Customer service

Digital ordering

Communication

Tech support

Tools

Kiosk

KFC app

Job description

KFC is hiring a Guest Experience Lead. You will be the friendly face welcoming guests, assisting with digital ordering, and keeping operations running smoothly. You’ll support the team, resolve simple issues on the fly, and help raise service standards every day.

Ideal candidates communicate clearly, stay calm under pressure, and enjoy helping guests navigate kiosks and the app. This role offers growth into leadership within a fast-paced restaurant environment.