Guest Experience Leader | Free Meals on Shift

KFC; Bognor Regis; On-site; GBP 14,000 - 20,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC is hiring a GUEST EXPERIENCE LEAD in the United Kingdom. Be the friendly face that welcomes guests, answers questions, and guides digital orders so nothing slows the flow.

You’ll spot and solve problems on the fly, support the team, and raise the bar for service every day, creating a welcoming, efficient dining experience across the venue. The role emphasizes staying upbeat, knowing the menu, assisting guests with kiosks and the app, and handling complaints calmly to keep queues moving.

Qualifications

• Experience in fast-paced hospitality or retail environments.
• Strong interpersonal skills and a customer-first mindset.
• Ability to work as part of a team and adapt to changing situations.

Responsibilities

• Greet guests with energy and a smile to make them feel valued.
• Know the menu inside out and help guests choose items and promos.
• Assist guests with kiosks and the KFC app to order efficiently.
• Keep the service flow smooth by managing queues and updating guests on order status.
• Handle complaints calmly and escalate when needed to maintain service quality.

Skills

Guest service

Communication

Team leadership

Job description

KFC is hiring a GUEST EXPERIENCE LEAD in the United Kingdom. Be the friendly face that welcomes guests, answers questions, and guides digital orders so nothing slows the flow.

You’ll spot and solve problems on the fly, support the team, and raise the bar for service every day, creating a welcoming, efficient dining experience across the venue. The role emphasizes staying upbeat, knowing the menu, assisting guests with kiosks and the app, and handling complaints calmly to keep queues moving.