Guest Experience Lead — Kind, Fast, Tech-Savvy Service

KFC East Grinstead - London Road; East Grinstead; Presencial; GBP 15.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free food and drink on shift

25% staff discount

Descripción de la vacante

KFC East Grinstead - London Road is hiring a Guest Experience Lead to ensure guests feel welcome from the first moment. You will answer questions, assist with digital orders, and help the team maintain smooth service.

Join us to lead great guest interactions, troubleshoot on the fly, and uphold the KFC standard of friendliness. Benefits include shift meal and staff discounts, with pay up to £12.21 per hour.

Formación

• Excellent communication with guests and team members.
• Ability to stay calm, fix issues quickly, and adapt to changing situations.
• Comfortable using digital ordering tools and apps.

Responsabilidades

• Welcome guests with energy and a smile, making them feel valued.
• Know the menu, explain promos, and help guests choose.
• Assist guests with kiosks and the app, enabling easy ordering.
• Keep service moving, reduce wait times, and update guests on orders.
• Handle complaints professionally and escalate when needed.

Conocimientos

Great communication

Think fast

Tech savvy

Herramientas

Kiosks

Mobile app

Descripción del empleo

KFC East Grinstead - London Road is hiring a Guest Experience Lead to ensure guests feel welcome from the first moment. You will answer questions, assist with digital orders, and help the team maintain smooth service.

Join us to lead great guest interactions, troubleshoot on the fly, and uphold the KFC standard of friendliness. Benefits include shift meal and staff discounts, with pay up to £12.21 per hour.