Guest Experience Lead - Fast, Friendly Service

KFC; Greater London; On-site; GBP 14,000 - 20,000; Full time

Benefits offered by this job

Pay up to £12.21 per hour

Free food and drink on shift

25% staff discount

Job summary

KFC in London is seeking a Guest Experience Lead to make guests feel instantly welcome, answer questions, and help with digital orders so service stays fast and smooth. You’ll spot and solve problems on the fly, support the team, and raise the bar for great service every day, guiding customers through kiosks and the app with confidence.

We value original, friendly people who communicate clearly, stay calm under pressure, and are eager to grow into leadership opportunities while staying true to

Qualifications

• Clear communication with guests.
• Ability to think fast and fix issues.
• Tech-savvy with digital ordering platforms.

Responsibilities

• Welcome guests with energy and a smile.
• Know the menu and promote promos.
• Assist guests with kiosks and the app.
• Keep things moving and manage wait times.
• Handle complaints professionally with escalation.

Skills

Communication

Problem solving

Tech savvy

Job description

KFC in London is seeking a Guest Experience Lead to make guests feel instantly welcome, answer questions, and help with digital orders so service stays fast and smooth. You’ll spot and solve problems on the fly, support the team, and raise the bar for great service every day, guiding customers through kiosks and the app with confidence.

We value original, friendly people who communicate clearly, stay calm under pressure, and are eager to grow into leadership opportunities while staying true to