Guest Experience Lead — Fast, Friendly Service

KF; Luton; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Free food and drink on shift

Staff discount

Job summary

KFC in the United Kingdom is hiring a Guest Experience Lead to be the friendly face welcoming guests, guiding digital orders, and helping the team deliver fast, friendly service. You’ll spot issues, support leadership, and raise the bar for guest experience each day.

In this role you’ll greet with energy, know the menu, assist with kiosks and the app, keep things moving, and handle complaints with composure.

Qualifications

• Great communication — friendly, clear, and confident with everyone.
• Think fast — you don’t freeze when stuff goes wrong — you fix it.
• Tech savvy — you know digital ordering and can show guests how it works without stress.

Responsibilities

• Welcome first, always. Greet every guest with good energy and a real smile — make them feel like they matter the second they walk in.
• Know the menu inside out. Answer questions, shout out promos, and help guests pick what’s right for them.
• Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
• Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what’s happening with their order.
• Handle complaints like a pro. Listen up, stay calm, fix what you can — and loop in your Team Leader or GM if it needs backup.

Skills

Talk the talk

Think fast

Tech savvy

Job description

KFC in the United Kingdom is hiring a Guest Experience Lead to be the friendly face welcoming guests, guiding digital orders, and helping the team deliver fast, friendly service. You’ll spot issues, support leadership, and raise the bar for guest experience each day.

In this role you’ll greet with energy, know the menu, assist with kiosks and the app, keep things moving, and handle complaints with composure.