Guest Experience Lead — Launch Your Leadership Career

KFC East Grinstead - London Road; East Grinstead; On-site; GBP 17,000 - 18,000; Full time

Benefits offered by this job

Pay rate: Up to £12.21

Free food and drink on shift

25% staff discount

Job summary

KFC is seeking a Guest Experience Lead in East Grinstead to greet guests, answer questions, and assist with digital orders so service stays smooth. You’ll help guests choose from the menu, guide them through kiosks or the app, and keep lines moving with a friendly, confident approach.

You’ll handle complaints professionally and support the team to raise the bar for great service every day. Pay up to £12.21/hour with perks included.

Qualifications

• Clear, friendly communication with guests.
• Ability to stay calm and fix issues quickly.
• Comfort with digital ordering systems and kiosks.

Responsibilities

• Welcome first, always. Greet guests with energy and a smile.
• Know the menu inside out and assist with promos.
• Make tech feel easy by guiding guests through kiosks and the app.
• Keep things moving, reduce wait times, and update guests on progress.
• Handle complaints professionally and escalate when needed.

Skills

Talk the talk

Think fast

Tech savvy

Job description

KFC is seeking a Guest Experience Lead in East Grinstead to greet guests, answer questions, and assist with digital orders so service stays smooth. You’ll help guests choose from the menu, guide them through kiosks or the app, and keep lines moving with a friendly, confident approach.

You’ll handle complaints professionally and support the team to raise the bar for great service every day. Pay up to £12.21/hour with perks included.