Guest Experience Lead, Front Desk Supervisor

LGH Hotel Management Ltd; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hotel management company in Glasgow is seeking a Reception Supervisor to manage daily operations at the front desk. The ideal candidate should have supervisory experience in a hotel setting, excellent leadership skills, and a commitment to exceptional customer service. In this impactful role, you will lead a dynamic team, handle guest inquiries, and ensure smooth operations. Join a supportive environment committed to your growth and development.

Benefits

Employee discounts on bedroom rates

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Hospital & death benefit plans

Cycle to work scheme

24/7 advice and support line

Team reward & recognition

Qualifications

• Previous experience in a hotel reception or front office role, with supervisory experience preferred.
• Flexibility to work a variety of shifts, including weekends and holidays.
• A commitment to delivering exceptional customer service.

Responsibilities

• Manage and supervise the daily operations of the hotel reception.
• Provide guidance and support to the reception team.
• Handle guest complaints and inquiries.
• Monitor occupancy levels and revenue.

Skills

Excellent communication and interpersonal skills

Strong leadership and team management skills

Problem-solving skills

Ability to work effectively under pressure

Knowledge of hotel reservation systems

Job description

A leading hotel management company in Glasgow is seeking a Reception Supervisor to manage daily operations at the front desk. The ideal candidate should have supervisory experience in a hotel setting, excellent leadership skills, and a commitment to exceptional customer service. In this impactful role, you will lead a dynamic team, handle guest inquiries, and ensure smooth operations. Join a supportive environment committed to your growth and development.