Guest Experience Lead, Front Desk Manager (Flexible Hours)

Rbh Hospitality Management; Manchester; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Room discounts

Birthday leave

Parental leave

Course sponsorship

F&B discount

Refer a friend bonus

Flexible working

Wagestream pay

Life insurance

Employee Assistance Programme

Wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a proactive front desk leader to welcome guests and uphold high service standards. You will guide front desk agents, coordinate with housekeeping, and ensure smooth check-ins, check-outs, and accurate billing while maintaining a warm, professional environment.

Join RBH to contribute to a vibrant, guest-focused team with generous benefits and a commitment to people-first workplaces.

Qualifications

• People-person with front desk or guest services experience and leadership is a plus.
• Exceptional communication and a natural problem-solver.
• Organised and detail-oriented for reservations and billing accuracy.
• Team-focused and collaborative, supportive environment.
• Decisive and adaptable in a fast-paced, guest-facing role.

Responsibilities

• Lead the front desk team with a welcoming, proactive vibe from guest arrival.
• Oversee check-ins, check-outs, and billing accuracy.
• Provide guidance, training, and support to front desk agents.
• Handle guest inquiries, requests, and challenges with confidence.
• Coordinate with housekeeping and maintenance to manage room availability.
• Support shift planning and scheduling to keep the front desk ready.
• Maintain a polished, welcoming front desk area for memorable guest experiences.

Job description

RBH Hospitality Management is seeking a proactive front desk leader to welcome guests and uphold high service standards. You will guide front desk agents, coordinate with housekeeping, and ensure smooth check-ins, check-outs, and accurate billing while maintaining a warm, professional environment.

Join RBH to contribute to a vibrant, guest-focused team with generous benefits and a commitment to people-first workplaces.