Guest Experience Supervisor - Housekeeping

Harri; Upper Poppleton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted hotel rates

Birthday leave

Maternity/parental leave

Course sponsorship

30% F&B discount

Refer a Friend (£250)

Flexible working

Wagestream pay access

Life Insurance

Employee Assistance Programme

Wellbeing events

Free meals on duty

Job summary

RBH Hospitality Management is hiring a dedicated Housekeeper to maintain spotless guest rooms and public areas, ensuring a welcoming atmosphere for every stay. You will follow established cleanliness standards, report maintenance issues, and collaborate with front desk and maintenance teams.

You should be detail‑oriented, reliable, and able to work efficiently on busy shifts. We offer a comprehensive benefits package, flexible scheduling, and opportunities to grow within our hotel group.

Qualifications

• A keen eye for detail and a commitment to high cleanliness standards.
• A positive, can-do attitude, with a passion for creating a welcoming environment.
• Strong communication skills to coordinate with other team members and respond to guest needs.
• The ability to work efficiently, staying organised and focused during busy shifts.
• A team player who’s flexible and willing to help wherever needed to keep things running smoothly.

Responsibilities

• Keep guest rooms and public areas spotless and welcoming, creating a comfortable space guests love to return to.
• Clean, dust, vacuum, and polish with an eye for detail, making sure every room is guest-ready.
• Change linens, make beds, and refresh towels, keeping everything looking fresh and inviting.
• Replenish in-room amenities, from toiletries to tea and coffee, ensuring guests have everything they need.
• Report any maintenance issues or missing items promptly to keep rooms in top shape.
• Follow health, safety, and cleanliness standards, helping maintain a safe environment for guests and team members.
• Support with special requests, like setting up extra beds or delivering extra amenities, going the extra mile to make each stay memorable.

Job description

RBH Hospitality Management is hiring a dedicated Housekeeper to maintain spotless guest rooms and public areas, ensuring a welcoming atmosphere for every stay. You will follow established cleanliness standards, report maintenance issues, and collaborate with front desk and maintenance teams.

You should be detail‑oriented, reliable, and able to work efficiently on busy shifts. We offer a comprehensive benefits package, flexible scheduling, and opportunities to grow within our hotel group.