Front Desk Concierge - Flexible Hours & Perks

Ramada Worldwide Inc.; Belfast City District; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Discounted room rates

Birthday leave

Enhanced maternity/parental leave

Course sponsorship

30% F&B discount at RBH hotels

Refer a Friend £250 referral bonus

Flexible working arrangements

Wagestream - access to earned wages

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a friendly receptionist to welcome guests and manage check-in/check-out with efficiency. You will be the local expert for brunch spots, attractions, and must-see sights, ensuring every guest feels valued and cared for.

Join a team that values guest experiences, flexible working, and supportive collaboration across departments. A dynamic, high‑energy environment awaits you at our hotel in the heart of the city.

Qualifications

• Be a people person with a knack for creating memorable guest experiences.
• Great communication skills, handling guest inquiries and coordinating with the team.
• Detail-focused and organised to ensure reservations and check-outs run smoothly.
• A quick thinker who solves problems and keeps operations moving, even when busy.
• A team player with a flexible, go‑to attitude across departments.
• High energy and adaptability in a lively, fast‑paced setting.

Responsibilities

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay.
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must‑see sights to elevate the guest experience.
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.

Skills

People person

Communication skills

Detail-oriented

Problem solving

Team player

High energy

Job description

RBH Hospitality Management is seeking a friendly receptionist to welcome guests and manage check-in/check-out with efficiency. You will be the local expert for brunch spots, attractions, and must-see sights, ensuring every guest feels valued and cared for.

Join a team that values guest experiences, flexible working, and supportive collaboration across departments. A dynamic, high‑energy environment awaits you at our hotel in the heart of the city.