Guest Experience Lead: Fast, Friendly Service & Tech Help

Kentucky Fried Chicken (KFC); High Wycombe; On-site; GBP 14,000 - 20,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

Kentucky Fried Chicken (KFC) in High Wycombe is looking for a Guest Experience Lead to greet guests, assist with digital orders, and help the team deliver fast, friendly service. You’ll ensure smooth operations, answer questions, and raise the bar for guest experience every day.

The role emphasizes welcoming guests, knowing the menu, helping guests use kiosks or the app, and resolving issues with composure. Growth opportunities and a supportive team culture are highlighted.

Qualifications

• Excellent guest-facing communication and ability to resolve issues.
• Ability to think quickly and stay calm under pressure.
• Familiarity with digital ordering systems and kiosks.

Responsibilities

• Welcome guests with energy and a smile to make them feel valued.
• Know the menu and promos; help guests choose options.

Skills

Great communication

Think fast

Tech savvy

Job description

Kentucky Fried Chicken (KFC) in High Wycombe is looking for a Guest Experience Lead to greet guests, assist with digital orders, and help the team deliver fast, friendly service. You’ll ensure smooth operations, answer questions, and raise the bar for guest experience every day.

The role emphasizes welcoming guests, knowing the menu, helping guests use kiosks or the app, and resolving issues with composure. Growth opportunities and a supportive team culture are highlighted.