Guest Experience Champion

Kentucky Fried Chicken (KFC); Paignton; On-site; GBP 14,000 - 20,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

Kentucky Fried Chicken (KFC) in Paignton, UK is hiring a Guest Experience Lead to greet guests, answer questions, and help with digital ordering, keeping service smooth and fast. You’ll spot issues, support the team, and raise the bar for hospitality every day.

The role stresses being yourself, clear communication, and helping guests feel welcome from entry to exit. We offer a friendly team culture and real opportunities to grow in a leadership path, with focus on guest satisfaction and

Qualifications

• Great communication — friendly, clear, and confident with everyone.
• Ability to stay calm and fix issues quickly when things go wrong.
• Comfort with digital ordering and showing guests how it works.

Responsibilities

• Greet every guest with energy and a smile to make them feel valued.
• Answer questions, promote promos, and help guests choose options.
• Assist guests with kiosks or the app and show how to customise orders.
• Watch the crowd, manage queues, and communicate order status to guests.
• Handle complaints calmly and involve a supervisor when needed.

Skills

Communication

Quick thinking

Tech savviness

Job description

Kentucky Fried Chicken (KFC) in Paignton, UK is hiring a Guest Experience Lead to greet guests, answer questions, and help with digital ordering, keeping service smooth and fast. You’ll spot issues, support the team, and raise the bar for hospitality every day.

The role stresses being yourself, clear communication, and helping guests feel welcome from entry to exit. We offer a friendly team culture and real opportunities to grow in a leadership path, with focus on guest satisfaction and