Guest Experience Lead: Fast, Friendly Service & Growth

KFC Cippenham - Bath Road; Slough; On-site; GBP 14,000 - 20,000; Full time

Benefits offered by this job

Free food on shift

25% staff discount

Career progression opportunities

Job summary

KFC Cippenham - Bath Road is seeking a Guest Experience Lead to greet guests, guide them through digital ordering, and uphold service standards. You’ll assist with kiosks and the app, answer questions, and help keep the queue moving with positive, proactive engagement.

This role emphasizes fast problem solving, teamwork, and delivering a welcoming environment for all guests, with a focus on representing the KFC brand and values on a daily basis.

Qualifications

• Front-line guest-facing experience preferred.
• Friendly, clear communication with customers.
• Comfort using kiosks and mobile ordering.

Responsibilities

• Welcome guests with energy and a smile.
• Answer questions, explain promos, assist with orders.
• Help guests use kiosks and the app smoothly.
• Keep service moving and reduce wait times.
• Handle complaints professionally and refer to leadership when needed.

Skills

Customer service

Communication

Tech literacy

Job description

KFC Cippenham - Bath Road is seeking a Guest Experience Lead to greet guests, guide them through digital ordering, and uphold service standards. You’ll assist with kiosks and the app, answer questions, and help keep the queue moving with positive, proactive engagement.

This role emphasizes fast problem solving, teamwork, and delivering a welcoming environment for all guests, with a focus on representing the KFC brand and values on a daily basis.