Guest Experience Lead — Fast, Friendly Service + Free Food

Splendid Hospitality Group; Gateshead; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Pay up to £12.21 per hour

Free food and drink on shift

25% staff discount

Job summary

KFC in Gateshead is seeking a Guest Experience Lead to warmly welcome guests, assist with digital ordering, and help keep service moving. You’ll answer menu questions, guide customers through kiosks and the app, and support the team to raise the bar for great service every day.

The role emphasizes friendly communication, quick thinking, and tech-savvy handling of orders, with a focus on delivering a positive guest experience in a fast-paced environment.

Qualifications

• Excellent communication skills and confidence when speaking with guests.
• Ability to think on your feet and resolve issues quickly.
• Comfort with using digital ordering and kiosks.

Responsibilities

• Greet guests warmly to make them feel welcome from the moment they enter.
• Answer questions about the menu, promos, and ordering options.
• Assist guests with kiosks and the app, showing how to customize orders.
• Keep the pace of service smooth, manage wait times, and update guests on order status.
• Handle complaints calmly and involve a supervisor when needed.

Skills

Talk the talk

Think fast

Tech savvy

Job description

KFC in Gateshead is seeking a Guest Experience Lead to warmly welcome guests, assist with digital ordering, and help keep service moving. You’ll answer menu questions, guide customers through kiosks and the app, and support the team to raise the bar for great service every day.

The role emphasizes friendly communication, quick thinking, and tech-savvy handling of orders, with a focus on delivering a positive guest experience in a fast-paced environment.