Guest Experience Lead: Fast, Friendly Service

KFC; Manchester; Vor Ort; GBP 14.000 - 20.000; Vollzeit

Benefits dieser Stelle

Free food and drink on shift

25% staff discount

Zusammenfassung

KFC in Manchester is hiring a Guest Experience Lead to welcome guests, answer questions, and guide digital ordering at peak times. You’ll help keep the service smooth, assist with kiosks and the app, and ensure every guest leaves with a great impression.

The role focuses on fast, friendly service, problem-solving on the fly, and supporting the team to raise the bar for guest experience every day.

Aufgaben

• Welcome first, always. Greet every guest with energy and a smile — make them feel like they matter the second they walk in.
• Know the menu inside out. Answer questions, shout out promos, and help guests pick what’s right for them.
• Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
• Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what’s happening with their order.
• Handle complaints like a pro. Listen up, stay calm, fix what you can — and loop in your Team Leader or GM if it needs backup.

Jobbeschreibung

KFC in Manchester is hiring a Guest Experience Lead to welcome guests, answer questions, and guide digital ordering at peak times. You’ll help keep the service smooth, assist with kiosks and the app, and ensure every guest leaves with a great impression.

The role focuses on fast, friendly service, problem-solving on the fly, and supporting the team to raise the bar for guest experience every day.