Guest Experience Lead: Fast, Friendly Service + Free Shift Meals

KFC; Dunstable; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Pay up to £12.21

Free food and drink on shift

25% staff discount

Job summary

KFC in the United Kingdom is seeking a Guest Experience Lead to be the friendly face that makes guests feel instantly welcome, answers questions, and helps with digital orders so nothing slows them down. You’ll spot and solve problems on the fly, support the team, and raise the bar for great service every day.

You’ll show guests how to use kiosks or the app, keep things moving, and handle complaints like a pro, with Team Leader or GM backup when needed. Be the reason guests return.

Qualifications

• Excellent communication with guests and team members.
• Ability to stay calm and fix issues quickly in a busy environment.
• Comfort with digital ordering systems and apps.

Responsibilities

• Welcome first, always and greet guests with energy.
• Know the menu inside out and assist guests with ordering.
• Make tech feel easy by guiding guests on kiosks and the app.
• Keep things moving by managing crowd flow and order updates.
• Handle complaints professionally and involve leadership when needed.

Skills

Great communication

Think fast

Tech savvy

Tools

Kiosk app

Ordering app

Job description

KFC in the United Kingdom is seeking a Guest Experience Lead to be the friendly face that makes guests feel instantly welcome, answers questions, and helps with digital orders so nothing slows them down. You’ll spot and solve problems on the fly, support the team, and raise the bar for great service every day.

You’ll show guests how to use kiosks or the app, keep things moving, and handle complaints like a pro, with Team Leader or GM backup when needed. Be the reason guests return.