Guest Experience Lead: Free Meals on Shift

KFC Gateshead - Metro Centre Blue; Gateshead; Sur place; GBP 17 000 - 18 000; Plein temps

Avantages offerts par ce poste

Free food and drink on shift

Staff discount 25%

Leadership career path

Résumé du poste

KFC in Gateshead is looking for a Guest Experience Lead to greet guests, answer questions and keep digital ordering running smoothly, helping the team deliver fast, friendly service.

You’ll spot problems, support teammates, and raise the bar for service every day. If you’re personable, tech-savvy, and thrive in a fast-paced team, this could be your leadership start.

We value authenticity and teamwork, offering shift-friendly hours, staff benefits, and opportunities to grow within the business.

Qualifications

• Excellent communication and customer-service skills.
• Able to stay calm and handle complaints professionally.
• Tech-savvy and comfortable with digital ordering.

Responsabilités

• Welcome guests with energy and a smile.
• Explain menu and promos and help with digital orders.
• Assist guests with kiosks and the app.
• Keep queues moving and update guests on order status.
• Resolve issues or escalate to a lead when needed.

Description du poste

KFC in Gateshead is looking for a Guest Experience Lead to greet guests, answer questions and keep digital ordering running smoothly, helping the team deliver fast, friendly service.

You’ll spot problems, support teammates, and raise the bar for service every day. If you’re personable, tech-savvy, and thrive in a fast-paced team, this could be your leadership start.

We value authenticity and teamwork, offering shift-friendly hours, staff benefits, and opportunities to grow within the business.