Guest Experience Lead: Fast, Friendly Service & Digital Ordering

KFC Gateshead - Metro Centre Blue; Gateshead; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC in Gateshead is seeking a Guest Experience Lead to warmly welcome guests, assist with digital orders, and keep service smooth. You’ll greet guests, answer questions, and guide them through kiosks and the app, ensuring fast, friendly service.

You’ll spot issues, help the team, and raise the bar for every guest experience. Join a team passionate about real hospitality, with opportunities to lead shifts, train teammates, and uphold the brand’s standards.

Qualifications

• Great communication - friendly, clear and confident with everyone.
• Think fast and fix issues quickly when things go wrong.
• Familiar with digital ordering systems and kiosks.

Responsibilities

• Welcome guests with energy and a smile; make them feel valued.
• Know the menu and promos; help guests choose what’s right.
• Assist guests with kiosks or the app and show ordering tips.
• Keep service moving; manage wait times and inform guests about progress.
• Handle complaints calmly and escalate to Leader/GM when needed.

Skills

Communication

Problem solving

Tech savvy

Job description

KFC in Gateshead is seeking a Guest Experience Lead to warmly welcome guests, assist with digital orders, and keep service smooth. You’ll greet guests, answer questions, and guide them through kiosks and the app, ensuring fast, friendly service.

You’ll spot issues, help the team, and raise the bar for every guest experience. Join a team passionate about real hospitality, with opportunities to lead shifts, train teammates, and uphold the brand’s standards.