Guest Experience Leader - Fast, Friendly Service Pro

KFC; Yeovil; Hybrid; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC in Yeovil is seeking a Guest Experience Lead to welcome guests, answer questions, and help with digital ordering so service runs smoothly. You’ll assist guests with kiosks or the app, explain promos, and keep things moving with a friendly approach.

Join our team and be yourself in a role that values real people and great service. We offer shift-based pay, free food on shift, and staff discounts as part of our welcoming culture.

Qualifications

• Experience delivering friendly, confident service.
• Ability to explain menu and promos clearly to guests.
• Comfort with using digital ordering tech (kiosks, app).

Responsibilities

• Greet guests warmly and make them feel welcome.
• Answer questions and explain the menu and promos.
• Assist guests with digital ordering and app/kiosk use.
• Keep service flowing and communicate wait times.
• Handle complaints calmly and involve a supervisor when needed.

Skills

Customer service

Communication

Problem solving

Tools

Kiosk

Mobile App

Job description

KFC in Yeovil is seeking a Guest Experience Lead to welcome guests, answer questions, and help with digital ordering so service runs smoothly. You’ll assist guests with kiosks or the app, explain promos, and keep things moving with a friendly approach.

Join our team and be yourself in a role that values real people and great service. We offer shift-based pay, free food on shift, and staff discounts as part of our welcoming culture.