Guest Experience Lead — Fast, Friendly Service

KFC Tunbridge Wells - Grosvernor Road; Royal Tunbridge Wells; On-site; GBP 14,000 - 20,000; Full time

Benefits offered by this job

Free food on shift

25% staff discount

Career progression

Job summary

KFC Tunbridge Wells is hiring a Guest Experience Lead in Royal Tunbridge Wells. You’ll be the friendly face welcoming guests, answering questions about the menu, and helping customers navigate the kiosks and app to order quickly.

You’ll keep service smooth, spot issues on the floor, and support the team to raise the bar for great dining experiences every day. Be yourself and bring energy to the team.

Qualifications

• Greet guests with energy and a smile to make them feel valued.
• Know the menu inside out to answer questions and suggest promos.
• Help guests use kiosks or the app for a smooth ordering experience.
• Spot and fix issues quickly, keep service moving, and inform leaders if needed.

Responsibilities

• Welcome first, always.
• Know the menu inside out.
• Make tech feel easy for guests to use kiosks or the app.
• Keep it moving and manage wait times.
• Handle complaints professionally and seek help when needed.

Skills

Customer service

Communication

Problem solving

Tech proficiency

Tools

Kiosk app

Ordering app

Job description

KFC Tunbridge Wells is hiring a Guest Experience Lead in Royal Tunbridge Wells. You’ll be the friendly face welcoming guests, answering questions about the menu, and helping customers navigate the kiosks and app to order quickly.

You’ll keep service smooth, spot issues on the floor, and support the team to raise the bar for great dining experiences every day. Be yourself and bring energy to the team.