Guest Experience Lead: Fast, Friendly Digital Ordering

KFC County Down - Saintfield Road; Belfast City District; Vor Ort; GBP 9.600 - 17.000; Vollzeit

Benefits dieser Stelle

Free food and drink on shift

25% staff discount

Zusammenfassung

KFC is seeking a Guest Experience Lead at our Belfast location. You’ll be the friendly face who welcomes guests, helps with digital ordering, and supports the team to maintain quick, smooth service.

Ideal candidates communicate clearly, stay calm under pressure, and are tech-savvy enough to assist guests with kiosks and the app. This role offers an opportunity to grow into leadership while upholding our brand standards.

Qualifikationen

• Great communication, friendly, confident with guests.
• Ability to stay calm and fix issues quickly in a fast-paced environment.
• Tech-savvy and able to assist guests with digital ordering.

Aufgaben

• Welcome guests with energy and a smile to make them feel valued.
• Know the menu inside out, answer questions, and explain promos.
• Assist guests with kiosks and the app, guiding them to order smoothly.
• Keep the service moving, manage wait times, and keep customers informed.
• Handle complaints professionally and involve a supervisor if needed.

Kenntnisse

Communication

Problem solving

Tech literacy

Jobbeschreibung

KFC is seeking a Guest Experience Lead at our Belfast location. You’ll be the friendly face who welcomes guests, helps with digital ordering, and supports the team to maintain quick, smooth service.

Ideal candidates communicate clearly, stay calm under pressure, and are tech-savvy enough to assist guests with kiosks and the app. This role offers an opportunity to grow into leadership while upholding our brand standards.