Guest Experience Lead: Elevate Service & Digital Ordering

KFC; Louth; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC in the United Kingdom seeks a Guest Experience Lead to ensure guests feel welcome and to support digital ordering across the store. You will greet guests, answer questions, and help them use kiosks or the app, aiming to keep service smooth and fast.

As a leader, you’ll spot issues, assist the team, and elevate the standard of service daily, bringing energy and a customer-first mindset to every shift.

Qualifications

• Excellent communication with guests and team
• Ability to explain digital ordering tools clearly
• Calm under pressure and quick to fix issues

Responsibilities

• Welcome first, always. Greet every guest with energy and a smile.
• Know the menu inside out. Answer questions and highlight promos.
• Make tech feel easy. Help guests with kiosks or app ordering.
• Keep it moving. Manage queues and update guests on order status.
• Handle complaints like a pro and involve leadership when needed.

Skills

Great communication

Tech savvy

Guest care

Job description

KFC in the United Kingdom seeks a Guest Experience Lead to ensure guests feel welcome and to support digital ordering across the store. You will greet guests, answer questions, and help them use kiosks or the app, aiming to keep service smooth and fast.

As a leader, you’ll spot issues, assist the team, and elevate the standard of service daily, bringing energy and a customer-first mindset to every shift.