Guest Experience Lead — Reception & Team Lead

Village Hotels; Warrington; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Free leisure club membership

30% discount on all overnight stays

Up to 40% discount on food and drink

Excellent training and development

Health & Wellbeing platform

Discounts and cashback offers on many高

Job summary

Village Hotel Club in Warrington is seeking an enthusiastic receptionist to welcome guests, handle inquiries and ensure the front desk runs smoothly, using our latest technology to deliver a flawless guest experience.

Join our vibrant team across 30 hotels nationwide and enjoy competitive pay, free leisure club membership, dining and overnight discounts, excellent training and a supportive, inclusive work environment at Village Hotel Club.

Qualifications

• An infectious personality.
• Initiative to solve any problem for our guests.
• Ability to motivate and engage others.
• Team player and ability to partner with other departments.
• A passion for delivering outstanding guest service.

Responsibilities

• Welcome guests at the reception and be the first and last point of contact.
• Ensure the reception team are on point, ready to assist guests.
• Interact with guests using the latest technology to enhance their stay.
• Deliver a flawless guest experience across all interactions.

Skills

Infectious personality

Initiative

Motivate others

Team player

Guest service

Job description

Village Hotel Club in Warrington is seeking an enthusiastic receptionist to welcome guests, handle inquiries and ensure the front desk runs smoothly, using our latest technology to deliver a flawless guest experience.

Join our vibrant team across 30 hotels nationwide and enjoy competitive pay, free leisure club membership, dining and overnight discounts, excellent training and a supportive, inclusive work environment at Village Hotel Club.