Guest Experience Host: Warm Welcomes, Flexible Hours

Village Hotels - Farnborough - Reception / Nights; Farnborough; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Health & wellness membership

Discount on overnight stays

Friends & family discounts

Food & drink discount (on shift)

Birthday day off

Training & development programs

Job summary

Village Hotel Club Farnborough is seeking a warm, knowledgeable receptionist to welcome guests and support the team. You will be the first friendly face, know hotel details and local area, and help guests have a memorable stay from arrival to departure.

This role offers a vibrant, inclusive work environment with flexible hours and strong training opportunities to grow your career while delivering outstanding guest experiences.

Qualifications

• Personality and customer‑service mindset essential.
• Proactive problem solving and guest focus required.
• Excellent communication and team‑oriented work style.

Responsibilities

• Welcome guests with a warm, vibrant Village Hotel Club greeting.
• Know details about the hotel and local area to offer recommendations.
• Resolve guest inquiries and problems before they arise.
• Collaborate with other departments to deliver outstanding guest experiences.

Skills

Personality

Proactive problem solver

Strong communication

Team player

Job description

Village Hotel Club Farnborough is seeking a warm, knowledgeable receptionist to welcome guests and support the team. You will be the first friendly face, know hotel details and local area, and help guests have a memorable stay from arrival to departure.

This role offers a vibrant, inclusive work environment with flexible hours and strong training opportunities to grow your career while delivering outstanding guest experiences.