Guest Experience Manager - Front Desk

Village Hotels - Warrington; Warrington; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Free leisure club membership

30% discount on overnight stays

Up to 40% discount on food & drink

Excellent training and development

Health & Wellbeing platform

Discounts and cashback offers

Fun, supportive and inclusive work env

Job summary

Village Hotel Club Warrington is seeking a friendly, proactive Receptionist to greet guests, manage check-in/out, and help guests using the latest technology to ensure a flawless experience. You will be the first and last point of contact, delivering outstanding service in a fast-paced environment.

We offer competitive pay, free leisure club membership, and generous hotel discounts, plus training and career development.

Qualifications

• Infectious personality
• Initiative to solve guest problems
• Ability to motivate and engage others
• Team player and cross-department collaboration
• Passion for delivering outstanding guest service

Responsibilities

• Welcome guests and support check-in/check-out with a warm, professional manner.
• Assist guests using the latest hotel technology to ensure a flawless experience.
• Collaborate with other departments to resolve guest needs and exceed expectations.
• Maintain a tidy, welcoming reception area and contribute to smooth operations.

Skills

Customer service

Interpersonal skills

Teamwork

Problem solving

Job description

Village Hotel Club Warrington is seeking a friendly, proactive Receptionist to greet guests, manage check-in/out, and help guests using the latest technology to ensure a flawless experience. You will be the first and last point of contact, delivering outstanding service in a fast-paced environment.

We offer competitive pay, free leisure club membership, and generous hotel discounts, plus training and career development.