Guest Experience Host – Start Your Hospitality Career

Kew Green Hotels; Norwich; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Fully funded apprenticeships

Discounts on hotel stays

Gym and leisure facilities

Wellbeing support

Financial and legal support

Job summary

Kew Green Hotels is looking for Guest Service Assistants to be at the heart of the guest experience, delivering welcome and care across reception, food and beverage, and events. You’ll receive full training to work across all guest-facing areas and start your hospitality career.

You’ll join a supportive team, with clear progression, funded apprenticeships, and access to gym, discounts, and wellbeing support.

Qualifications

• Experience in hospitality is welcome but not required.
• Strong communication skills and the ability to work as part of a team.
• A proactive approach and comfort with using technology.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

Skills

Communication

Teamwork

Proactive

Tools

MS Office

Job description

Kew Green Hotels is looking for Guest Service Assistants to be at the heart of the guest experience, delivering welcome and care across reception, food and beverage, and events. You’ll receive full training to work across all guest-facing areas and start your hospitality career.

You’ll join a supportive team, with clear progression, funded apprenticeships, and access to gym, discounts, and wellbeing support.