Guest Experience Associate — Hospitality Start

Kew Green Hotels; Caldecote; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Discounts on hotel stays

Gym, pools and leisure facilities

Wellbeing support 24/7

Fully funded apprenticeships

Internal development programme

Job summary

Kew Green Hotels is seeking a Guest Service Assistant to deliver exceptional service across reception, restaurant, and events. You will be trained to work in all guest-facing areas and support with check-in/check-out, dining service, and conference setups.

Join a team-focused environment with opportunities for funded apprenticeships and internal development programs, plus staff discounts and gym access. Apply via [e-mail].

Qualifications

• A genuine passion for people and hospitality.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach. (You notice what needs to be done and make it happen!)
• Comfortable using technology, including MS Office and similar tools.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

Skills

Customer service

Communication

Teamwork

Tech-savvy

Tools

MS Office

Job description

Kew Green Hotels is seeking a Guest Service Assistant to deliver exceptional service across reception, restaurant, and events. You will be trained to work in all guest-facing areas and support with check-in/check-out, dining service, and conference setups.

Join a team-focused environment with opportunities for funded apprenticeships and internal development programs, plus staff discounts and gym access. Apply via [e-mail].