Guest Experience Host—Reception, F&B & Events

Kew Green Hotels; Northampton; Remote; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Fully funded apprenticeships

Discounts on stays

Gym access

Wellbeing support

Job summary

Kew Green Hotels is seeking a friendly Guest Service Assistant to welcome guests and ensure a seamless experience from reception to F&B and events. You’ll receive full training to work across all guest-facing areas, kicking off a career in hospitality and service excellence.

We value genuine care, strong communication, and a proactive approach. You’ll join a people-driven business with development opportunities, staff discounts, gym access, and wellbeing support.

Qualifications

• Genuine passion for people and hospitality.
• Strong communication and teamwork.
• Proactive approach: you notice what needs to be done and act.
• Comfortable using MS Office and similar tools.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

Skills

People skills

Teamwork

Proactive mindset

Tech-savvy

Tools

MS Office

Job description

Kew Green Hotels is seeking a friendly Guest Service Assistant to welcome guests and ensure a seamless experience from reception to F&B and events. You’ll receive full training to work across all guest-facing areas, kicking off a career in hospitality and service excellence.

We value genuine care, strong communication, and a proactive approach. You’ll join a people-driven business with development opportunities, staff discounts, gym access, and wellbeing support.