Guest Experience Associate - Hospitality & Events

Kew Green Hotels; Lancaster; Hybrid; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Fully funded apprenticeships

Discounts on hotel stays

Gym and leisure facilities

Wellbeing support

Job summary

Kew Green Hotels is hiring Guest Service Assistants to welcome and care for guests across reception, dining, and events. Full training provided to cover all guest-facing areas and support across meeting setups and banqueting.

You'll build relationships with guests, stay proactive, and help maintain brand standards while enjoying discounts, gym access, and development opportunities as part of our inclusive workplace.

Qualifications

• Experience is great, but not essential.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach; you notice what needs to be done and make it happen.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests and adapt your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture with guest experience at the centre of everything you do.

Skills

Communication skills

Teamwork

Proactive

MS Office

Tools

MS Office

Job description

Kew Green Hotels is hiring Guest Service Assistants to welcome and care for guests across reception, dining, and events. Full training provided to cover all guest-facing areas and support across meeting setups and banqueting.

You'll build relationships with guests, stay proactive, and help maintain brand standards while enjoying discounts, gym access, and development opportunities as part of our inclusive workplace.